Total Payment Protection Policy (topp) is an insurance policy that Darjeeling Tours has arranged to protect monies that you have paid us in relation to your holiday.

What it means is that in the event of the our failure before you travel you will be refunded your money.

If you are already away on holiday and Darjeeling Tours cannot continue with its obligations, arrangements will be made to ensure you can either continue with your holiday or you will be refunded for any holiday you have been unable to complete. If your holiday arrangements included return transport back to your home country, then alternative arrangements will be made to return you to your home country. Details are below.

Total Payment Protection (topp) Policy cover:

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 and the Civil Aviation (Air Travel Organiser’s Licensing) Regulations 1995 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

• flight inclusive packages commencing and returning to the UK
• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website (subject to the terms of the insurance policy)

for:

• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled, or 
• repatriation of customers to the UK

Customers’ prepayments are protected by a topp policy.  In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

ATOL Protected

The air holidays and flights shown are ATOL protected by the CAA. Our ATOL number is 10045. ATOL Protection extends primarily to customers who book and pay in the UK. More information is given on the ATOL web site.